DealerCRM replaces the patchwork of CRM, phone system, marketing tools, and DMS add-ons that dealerships duct-tape together. One platform. Real AI. Built by voAIce for how dealers actually sell.
OliviaAI doesn't sit in a sidebar — she answers calls, drafts texts, summarizes relationships, schedules follow-ups, and keeps every conversation moving while your reps sleep.
Every call, text, email, Facebook/Instagram/WhatsApp message, browse, appointment, deal, and trade-in lives on one timeline. No silos. No "what did we last say?" Reps walk in already knowing.
100,000+ vehicles across 5 verticals — meticulously compiled and continuously kept current. Specs, photos, floorplans, residuals. Yours, not licensed.
Other "AI" tools draft suggestions and wait for someone to click send. OliviaAI executes — picks up the phone, answers in your voice, books appointments, follows up at the right moment, and hands off to a human only when she should.
Configurable per dealership. Hours, tone, restricted topics, escalation rules. Your guardrails, her output.
Most "AI assistants" generate text and stop there. OliviaAI is a true tool-using agent — every conversation can capture data, query inventory, book appointments, transfer calls, and update your CRM in real time. Same call. Same chat. No human stitching the pieces together.
She closes loops, not just sentences.
OliviaAI calls your customers in real, natural conversation. Handles voicemail, call-screening robots, and live answers differently. Recorded, transcribed, and summarized into the customer record automatically.
Lives on your dealership website and every eBrochure. Knows the unit the customer is viewing. Captures leads, schedules appointments, transfers to humans, recommends similar inventory — all in one conversation, all flowing into the same customer record.
Inbound customer texts get drafted instantly — semi-auto (rep approves) or fully autonomous, per rep. After-hours responses go out without waking anyone. TCPA-compliant by default.
Compose emails and texts with one click. Pulls from the customer's full history — their last vehicle interest, the kids' names, the trade they mentioned. Reps write in seconds what used to take twenty minutes.
Every customer has an always-current AI summary at the top of their profile. Walk into a meeting cold and walk out looking like you've known them for years.
No more falling through the cracks. AI evaluates every conversation, decides if it's open or closed, and schedules the right follow-up at the right time on the right channel — call, text, or email.
When a text or call confirms a meeting, OliviaAI books it on the rep's calendar — no manual entry. Reschedules and cancellations follow the same automation.
Voice search across inventory, voice composition for texts and emails, voice queries on customer history. Premium voice interface — purple-blue mic, never red.
We continuously benchmark every leading frontier AI model across every AI task — calls, summaries, drafts. Each capability runs on whichever model wins on quality and cost. You don't pick. You just get the best.
Yes — we write great drafts. Better than great. But the real differentiation is in the parts you don't see: the decisions, matches, scores, and filters running silently behind every customer interaction.
No other dealership platform gives you this much control. Each rep picks the level that fits their style, their hours, and their customers — and the AI respects every choice. Manual when you want every word. Fully autonomous when you trust the system to run.
Reps own every word. AI just observes — surfaces context, summarizes history, never speaks for the rep.
AI drafts. Rep reviews. Approves with one tap — or auto-sends after a configurable countdown if the rep doesn't intervene.
Voice, text, email, scheduling, follow-ups — OliviaAI runs the entire customer interaction within the rep's hours, tone, and restricted-topic rules. Reps step in only when she escalates.
Every thread classified live: OPEN (needs reply), COMPLETE (closed loop), WAITING (we asked), NURTURE (re-engage soft). AI never bugs customers who aren't waiting on you.
Customer texts a question, replies via email two days later. We know. No more "they ghosted us" when they didn't. The thread tracks across every channel.
"Friday morning" gets scheduled for Friday. "ASAP" lights up red. Generic FYIs go standard. Right-time, every time — without a rep flagging it manually.
VIN → year, make, model, trim, engine, transmission — confidence-scored. Smart matching even for legacy or non-standard records. The catalog match that used to take twenty manual clicks.
Find Similar uses different scoring weights per dealer type. RV similarity weighs length and sleep count. Auto weighs body type and fuel. Marine weighs hull. Same algorithm, right answer for every vertical.
Anonymous visitor browsing your eBrochure → known customer the moment they convert. Months of prior browsing retroactively attached. Pre-capture intel, post-capture history.
AI is bound by TCPA, DNC, and quiet-hours rules at the system level — same as humans, no exceptions. Even fully-autonomous mode won't text a customer who opted out.
A snowmobile photo never lands on a pickup. The wrong photo never makes it through. Bad imagery can't survive — every photo on every listing earns its place.
Every frontier AI model — tested against every task. Call summary, scheduling, content analysis, drafts. The winner runs in production. You never pick. You always get the best — even as new models drop.
Every call, text, and browse feeds the relationship summary. OliviaAI walks into call #47 already knowing what was promised in call #3. No "let me start over."
Each store's local time drives appointment scheduling, after-hours rules, and AI behavior. Run stores from Boston to LA on one login — AI never confuses 9 AM Pacific for 9 AM Eastern.
Match-on-create against phones, emails, and names — fuzzy + exact. New leads check against the entire database instantly. Two reps don't unknowingly work the same person.
"The generative side is what people see. The decision side is what makes it actually work."
Customers don't just type. They text a photo of their trade-in, snap a window sticker, screenshot a unit from another lot, send a walkaround video. On a legacy CRM that's a dead-end attachment nobody opens. OliviaAI reads it — and ties it to the right customer, even before they've told you who they are.
OliviaAI actually looks at every image and listens to — and translates — every video. A window sticker becomes a known vehicle. A trade-in photo becomes a lead. A Spanish-language walkaround becomes an English summary on the rep's screen. It never lands as a mystery attachment; it lands as understanding, folded into the customer's story and their next step.
She identifies the vehicle, the condition, the part shown, and any legible stock # or VIN — and categorizes it: trade-in, window sticker, odometer, damage.
The words are transcribed and the picture is read. A silent walkaround still tells us which unit. Non-English speech is translated automatically.
A driver's license or pay stub routes straight to encrypted storage. OliviaAI notes the category — never copies the numbers.
Text, email, your website chat, eBrochure chat, video calls — the same understanding and the same memory, no matter how it arrived. The customer never has to repeat themselves.
Someone chats on your site or sends a photo before they say who they are. The moment they identify — a lead form, a reply, a brochure they open — every message and image they sent snaps onto their record. Nothing is lost.
The chat on the dealer's own website and the brochures we host resolve to a single customer — with no third-party cookies, built for the post-cookie web.
A browser walks through the door. Your rep links them to the website visit they just had — and the whole conversation, photos and all, is on the new profile instantly.
What they sent flows straight into the relationship summary and the next scheduled touch. The trade-in photo from Tuesday is part of Friday's follow-up — automatically.
The AI's read of a photo never clutters the chat thread. The rep sees a clean conversation; OliviaAI keeps the understanding where it belongs — in the customer's story.
"A texted photo used to be a dead end. Now it's the start of a deal."
Every interaction across every channel — auto-captured, auto-organized, auto-attributed.
A customer browses your eBrochure on Monday — anonymous. They fill out a finance form on Tuesday. They text your number Wednesday. They submit a credit app Thursday. They walk in Friday.
Most platforms create five different records. We create one. The moment they identify themselves, every prior touch — even the anonymous ones — snaps onto the same customer profile. Forever.
No reconciliation projects. No "why does this customer have three accounts?" Just the truth, in one place, all the time.
A first-time visitor browses anonymously. The instant they identify themselves — chat capture, form submit, credit app, phone call to a tracked number — every previous step retroactively attaches. Pages they viewed. Vehicles they zoomed into. Time they spent. All of it. On the customer profile, before the rep walks into the meeting.
Most CRMs poll a server every thirty seconds and call that "real-time." We push every event to every device in under 200 milliseconds — across browser tabs, mobile screens, and the customer profile of whoever is watching.
No refresh button. No "wait, did that come through?" Things just appear, exactly when they happen.
Calls, texts, emails, video calls, Facebook/Instagram/WhatsApp messages, appointments, deals, trades, browse history — one chronological view, every channel.
Multiple POCs per customer across departments and stores. BDC, sales, service, F&I — each gets the right context, the right tasks, and the right alerts.
A customer worked across 3 stores in your group? Each store sees their own POCs, deals, and notes. No accidental cross-contamination.
Real-time match-on-create. New leads check against phones, emails, names — alerts before two reps work the same person.
BDC assigns tasks to sales reps. Sales delegates to F&I. Every task lands in the assignee's My Day — with attribution, not anonymous.
Inbound text? Toast on three devices in 200ms. New voicemail? Inbox badge updates instantly. No more refresh-to-see-it.
Know which customer opened the eBrochure, what they looked at, how long they stayed, and when they came back. First-party cookie. Privacy-clean.
Every mutation — who, what, when, where, why. Search by category, employee, or customer. The truth, always.
Not licensed from a single vendor. Independently compiled, continuously refreshed, audited for accuracy. The first dealership platform with the data to back its AI.
Other platforms license a static data feed and refresh quarterly. We do the opposite. Some of the most advanced data infrastructure in the industry runs around the clock — keeping every spec, every photo, every floorplan, and every brochure current. You see clean data. We do the work.
The catalog you sign up with today is smaller than the one you'll have next month. Smaller still than the one you'll have next year. The data engine never sleeps.
No single source is trusted in isolation. Every value is verified, ranked, and reconciled — so you get the right number, every time, without ever overwriting good data with worse data.
Every passenger vehicle, truck, and SUV sold in the US since 1981. OEM-grade specs. Official fuel economy. Federal safety ratings + active recalls. Independent reliability scores. 140K+ images. 1,182 active recalls tracked.
Floorplans across travel trailers, fifth wheels, Class A/B/C, toy haulers, truck campers, pop-ups. Tank capacities, slides, sleep counts, dimensions. 162K+ images.
Boats, yachts, pontoons, fishing platforms, watersport. 150+ spec columns including hull, propulsion, electronics, safety.
Motorcycles, ATVs, side-by-sides, snowmobiles, PWCs. Honda, Yamaha, Polaris, Can-Am, Harley, Indian, Ducati, KTM, Kawasaki.
Mowers, compact tractors, generators, snow blowers, pressure washers, handheld, attachments. The OPE catalog the industry lacked.
Scan or type a VIN; get the year, make, model, trim, engine, transmission, MSRP, options. Backed by our proprietary pattern library and OEM-grade data feeds.
Every unit in your inventory automatically links to its catalog entry. Specs you don't have to re-enter. Stock photos when you don't have your own.
Customer interested in an XC60? See every similar unit on your lot — by body type, fuel, length, sleeps, price tier. Vertical-aware scoring.
The original OEM Monroney label — actual MSRP, factory-installed equipment, fuel economy, warranty — pulled by VIN straight from the manufacturer. Not reconstructed. One tap to send it to a customer.
Line up 2–5 units side by side — your inventory or any catalog vehicle — with a clean spec table and an OliviaAI-written recommendation. Send it by email, text, link, or PDF in one move.
Where every unit sits against the live market — comparable listings, price position, days-to-turn, aging risk. Built on our own corpus of millions of tracked listings, not a vendor's opinion.
No more mental math + Excel + DMS. AutoPencil is the deal structuring engine your desk manager wishes they had — real state-by-state tax and fee math, real lender programs, every deal type, every state.
Compliance-grade. Customer-friendly. Manager-fast.
Finance, Lease, Cash, Balloon, One-Pay. Switch between them in one click. Each preserves its own rate, term, and grid defaults.
Real state-by-state tax rates. Real registration. Real title fees. Real document fees. Compliance teams love us. Customers trust us.
Pull real buy rates, money factors, residuals, incentives. Compare offers. Mark up to your sell rate. Reserve calculated automatically.
Configurable matrix of terms × down payments × programs. Show three options, ten options, twenty. Customer picks the cell, you close.
VIN decode for autos, drill-down for RVs. ACV vs. allowance vs. payoff handled separately. Front gross stays accurate even with over-allowance.
Full credit-app-ready profiles. SSN, DL, employment, income, addresses. Reusable across deals. Promote to customer when ready.
Pencil #1, #2, #3 — every save snapshotted. Roll back, compare, present multiple options. Real negotiation, fully tracked.
One template. Every dealer's lineup. Print, email, text, push to DMS — all from the same configurable form layout.
Voice, SMS & MMS, email, video, and Facebook Messenger, Instagram Direct & WhatsApp — every customer conversation lands in the same place, on the same record, in real time.
Carrier-grade
TCPA-compliant by default
Branded domains
Browser-native
Social DMs in the same inbox
Every vehicle gets a premium digital brochure with embedded chat, real-time tracking, and one-click capture. The customer browses; you watch what they do.
Premium design system. Light or dark mode. Mobile-first. Tightly typeset. Glass effects. Yours, branded.
Customer asks questions, OliviaAI answers — armed with this specific unit's specs, your inventory, and the customer's history if known.
Every scroll, click, image-zoom, time-on-page — captured. Know which customer's still hot two days later.
Anonymous visitors → known customers in one chat exchange. Phone, email, vehicle interest captured automatically.
Customer picks a time from your rep's calendar. Booking lands as a real CRM activity. Confirmation sent both ways.
Submit-from-browser credit applications, signature pad, document upload. Lands directly on the deal.
Every active listing across the major marketplaces — tracked in near-real-time. Pricing trends. Days on market. Sold detection. Always-current coverage you can trust.
Every drop, every hike, every listing — historical price chart per unit. Spot trends before competitors.
When a listing disappears, we lock in the days-on-market and mark it sold. The data your floor manager actually wants.
Auto, RV, marine, powersports, outdoor power, e-bikes, golf carts, trailers, agricultural, commercial — same schema, same dashboard, one source of truth.
Behind the scenes is some of the most advanced technology in the industry — keeping every listing, every price, and every status correct, every day. You see clean data. We do the work.
Personalized command center: scheduled contacts, appointments, awaiting-review drafts, urgent leads, tasks from the team, AI-flagged opportunities.
SMS, email, missed calls, voicemails — one feed, real-time, with AI-generated previews and one-click reply.
Customer, vehicle, deal, employee, conversation — one search box. Voice-enabled. Natural language. Instant.
Lead closing, response times, telephone activity, video analytics, OliviaAI activity — every KPI a manager wants, drillable.
Toast, badge, SMS — preference-aware, channel-aware, urgency-aware. Reps choose how they want to be reached.
CDN-backed image hosting. Reusable across emails, texts, brochures. One upload. Everywhere.
Real-time, drillable, multi-store. Built for the people who actually run the floor — not just the people who write the quarterly report. And when you need a view that doesn't exist yet, you don't file a ticket — you ask OliviaAI to build it.
The most exciting way to work internet leads, period. Every lead, every store, every stage — live on one screen, sortable, draggable, reassignable. Stop chasing CSV exports. Stop wondering where leads went. Run your BDC like a trading floor.
Built for the team that turns inbound web traffic into showroom appointments — and the manager who has to prove every minute is being worked.
Describe the report you want in plain English. OliviaAI queries your real data, picks the chart, builds the widget, and saves the dashboard — live, in a two-pane builder. No SQL, no IT ticket.
See which known customers are on your site or opening your eBrochure right now. Reps get an ambient toast anywhere in the CRM — catch the hot one while their hand's still on the mouse.
Conversion funnel from inquiry → appointment → demo → sold, by rep and by source. Spot the leak before it costs you the month.
First-touch latency by channel and by rep. Set SLAs. See who's hitting them, who isn't, and exactly when leads went cold.
Volume, duration, hold time, abandonment. Drill into any call, hear the recording, read the AI summary.
Calls handled, texts drafted, appointments booked, transfers to humans. Watch your AI workforce, in real time.
Campaign attribution by source, ROI per dollar, customers gained vs. lost. From first eBrochure click through to delivery.
Video walkthroughs sent, opened, watched-to-completion. Know which assets close — and which get skipped.
Every up, every working deal, every house close. The classic desk log — modernized, real-time, fully searchable.
Daily, weekly, monthly. Calls, texts, appointments set, deals closed, gross. Public, transparent, gamified.
The most modern mobile app in dealer software — and it's AI-driven. A true native iOS and Android app, not a shrunk-down website, with OliviaAI built into every screen. Reps sell from the lot and from the car: scan a plate or VIN, place a recorded call on the dealership line, snap a trade, log a walk-in, and answer a customer, all from the phone in their hand.
Same customer record, same OliviaAI, same data — live across phone and desktop the instant anything changes.
Available today for iPhone and Android — download voAIce DealerCRM from the App Store or Google Play. Included with every DealerCRM account.
Scan a driver's license, VIN, or plate — the customer or unit resolves in seconds. Snap walkaround and condition photos straight onto the record.
Place a call from the app on the dealership line — recorded, transcribed, summarized, on the timeline. No personal cell number exposed.
Tap the mic between deliveries — "what's my next contact," "text the Smith family I'm running late." Same brain as the desktop.
Lead assigned, customer replied, appointment due, hot engagement — the right rep gets the right push with one-tap actions, respecting quiet hours.
DealerCRM isn't an auto CRM that "supports" RVs. The platform automatically adapts: terminology ("Vehicle" vs "Unit"), VIN-vs-floorplan logic, vertical-specific fields, similar-inventory scoring weights, browse pages, and OliviaAI tools.
DealerCRM was engineered from day one for the largest dealership groups in the country — and it's just as ready for an independent single-store operator. The same platform, the same SLA, the same AI. Different scale.
All the AI horsepower of a national group, none of the bureaucracy. Set up in days, not quarters. Run your store with the same tools the biggest groups in the country are running.
From three rooftops to a thousand. Per-store data isolation, group-wide rollups, multi-region time zones, branded subdomains. Every store independent. Every executive dashboard unified.
Every dealer group is its own subdomain, its own database, its own settings. Zero cross-tenant leakage — audit-grade.
Run BDC across every rooftop. Compare reps across stores. Compare stores across regions. One pane.
Stores in Eastern, Central, Mountain, Pacific. Each one runs on its local clock — scheduling, hours, AI behavior, everything.
Auto + RV + Marine in the same group? Each store renders the right terminology, the right specs, the right inventory matching — automatically.
Sales, BDC, F&I, service, GM, group exec. Each role sees only what they should — across stores, across departments, across the org.
Built on serverless infrastructure that auto-scales with your volume. 100 calls a day or 100,000. Same response time. No "enterprise upgrade."
Each store keeps its own brand identity — eBrochure URLs, email senders, login pages. Customers never see "powered by." They see your store.
Open APIs for inventory feeds, lead injection, DMS push. Group-level engineering teams plug us into whatever else you run.
Whether you're one store or a thousand, you get the same response time, the same engineers, the same product roadmap. No "enterprise tier" gatekeeping.
"The same platform that runs the corner store runs the corporate group. And it grew up with both in mind."
DealerCRM is opinionated about how dealerships should run — and pragmatic about the fact that you already have a DMS, a phone provider, lead aggregators, ad platforms, and tooling you can't rip out tomorrow. Open APIs, structured webhooks, and bidirectional pushes meet you where you are.
Your DMS is the system of record for inventory, deals, and accounting. We respect that. We pull from it, we push to it, and we never expect you to retire it.
Inventory syncs in. Deals push out. Customer records stay in lockstep. Reps work in DealerCRM. Your back office keeps its DMS. Everyone's happy.
Most dealership CRMs trap your data inside their walls and offer a read-only export at best. We do the opposite. Every feature and function in the platform is exposed — through a documented REST API and through a Model Context Protocol server. Read, write, execute. In real time.
Send a text. Place a call. Book an appointment. Pencil a deal. Trigger OliviaAI to follow up with a customer. From your code, your dashboard, your agent — same second, same result as if a rep clicked the button.
Every feature, callable. Every record, read-write. Send messages, schedule contacts, create deals, trigger OliviaAI — anything a human can do in the UI, your code can do via the API. Documented, versioned, rate-limited, authenticated.
Point any modern AI agent at your CRM via Model Context Protocol. The agent doesn't just read — it acts. Sends texts, books appointments, drafts follow-ups, triggers calls — all in real time, all on your behalf.
No batch queues. No "we'll process that overnight." API and MCP calls execute live — the SMS goes out, the appointment hits the calendar, the toast fires on the rep's screen — immediately.
Subscribe to any event — new lead, deal saved, appointment confirmed, customer captured. Build automations on your own schedule, react to events the moment they happen.
Most dealership CRMs offer reporting APIs at best — read-only, batched, and never the full feature surface. We expose every action a rep can take, in real time, to your code AND to your AI agents. A custom AI workflow — "find every cold lead, summarize their history, draft personalized outreach, send via text" — runs in an afternoon. Not a quarter. Not a vendor ticket.
Accept inbound leads from any aggregator — OEM website forms, third-party listings, captive finance portals, paid ads. Auto-routed, auto-attributed, instantly visible to BDC.
Single sign-on for groups that already manage their workforce in an identity provider. Users provisioned, deprovisioned, and grouped automatically.
Two-way calendar integration so appointments scheduled in DealerCRM appear on a rep's existing calendar, and reps' busy time blocks the booking surface.
Real lender programs, real rate sheets, real residuals — wired in for live finance and lease structuring inside AutoPencil. Credit apps push out to your lender portal.
Scan or paste any VIN, get year/make/model/trim/engine instantly — backed by industry-grade decoders and our own pattern library.
Group-level data warehouse exports for BI and analytics teams. Your numbers in your tools — not locked in our database.
If a group needs something specific — a custom DMS connector, a vendor-specific data feed, a private webhook bridge — we'll build it. Enterprise without the enterprise red tape.
DealerCRM is independently audited and SOC 2 certified. Your customer data, financial records, and operational systems meet the same security standards trusted by Fortune 500 enterprises and the world's largest financial institutions.
Every outbound text checks opt-in status. Zero exceptions in code. AI is bound by the same rules as humans.
Do-Not-Contact flags respected at every channel. Phone, email, text — checked at the system level.
Every dealer group is its own subdomain, its own database, its own settings. Zero cross-tenant data leak. Audited.
Every change — who, what, when, IP, before/after. Searchable. Exportable. Permanent.
Email + SMS OTP on every admin login. No "remember device" shortcuts.
SSN, DL, banking info — AES-256-GCM. Keys never live in source. Per-dealer credential vaults.
Every AI prompt is editable. Every fee is yours. Every form layout is yours. Every department, every program, every grid — your dealership, your rules.
Per-feature dealer instructions on top of system rules. See exactly what AI is and isn't allowed to do.
Enable any of 200+ national lenders + your own custom adds. Per-deal-type toggles.
Doc fee, dealer prep, custom add-ons — all captured automatically and presented to the customer correctly.
One template, your line items. Print, email, text, push to DMS — same source.
System disclosures + your custom additions. Required ones can't be disabled (legally mandated).
Configure when OliviaAI works, how she talks, what she won't discuss. Per-rep overrides supported.
Sales, BDC, Service, Finance, Parts — or your own. Drives POCs, routing, and reporting.
Branded eBrochure URLs. SSL handled. Looks like your dealership all the way through.
Have OliviaAI call you from (424) 286-0110, or text her there. She can answer DealerCRM, voAIce, and OliviaAI questions like a salesperson and help you decide what to see next.